Privacy Policy

1. Who We Are

HT Fiit Ltd, trading as “HT Fiit Studios”, is a women's fitness studio based at The rear of - 25, 27 Horns Rd, Ilford IG2 6BN, United Kingdom.

For any questions about this policy or how we handle your data, please contact us at htfiit@hotmail.com.

2. What Information We Collect

We may collect the following personal information:

• Contact details such as your name, email address, and phone number when you submit our contact form or reach out via WhatsApp.
• Booking information when you register for classes through our booking partner, GoTeamUp. This may include your name, email, and class preferences.
• Payment information when you purchase a membership. Your payment details are securely stored for the duration of your membership and processed through our payment provider.
• Technical and usage data such as your IP address, browser type, and pages visited. This information is collected automatically when you browse our website.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and communicate with you about our services.
• Process class bookings and manage your membership.
• Process membership payments and store your payment details securely for recurring billing.
• Improve our website and services based on how visitors use the site.
• Comply with legal obligations under applicable UK law.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following bases:

• Contractual necessity when processing is required to fulfil your membership or booking.
• Legitimate interests when we use your data to improve our services and communicate with you.
• Consent where you have given explicit permission, for example by submitting a contact form.
• Legal obligation where we are required to retain or share data by law.

5. Third Party Services

We use the following third party services that may process your personal data:

• GoTeamUpfor class bookings and scheduling. When you book a class, your information is processed according to GoTeamUp's own privacy policy.
• WhatsApp (Meta) if you choose to contact us through our WhatsApp chat widget.

We do not sell, rent, or trade your personal information to any third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy. Contact form submissions are retained for up to 12 months. Membership and payment records are retained for the duration of your membership and for a reasonable period afterwards to comply with legal and accounting obligations.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of any inaccurate or incomplete data.
• Request deletion of your personal data where there is no compelling reason for continued processing.
• Object to the processing of your personal data.
• Request restriction of processing in certain circumstances.
• Data portability, allowing you to obtain and reuse your data.

To exercise any of these rights, please email us at htfiit@hotmail.com. We will respond within 30 days.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Payment information is handled by our secure payment processor and is not stored directly on our servers.

9. Cookies

Our website may use essential cookies to ensure proper functionality. We do not currently use advertising or tracking cookies. If this changes in future, we will update this policy and seek your consent where required.

10. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. You can reach the ICO at ico.org.uk.

13. Contact

If you have any questions about this Privacy Policy, please contact us at htfiit@hotmail.com or visit us at The rear of - 25, 27 Horns Rd, Ilford IG2 6BN.